About a week ago I asked you how you did business with your customers. I asked if you stressed meeting your clients in person or talking to them by phone vs. email and texting as your main communication vehicle. I was a bit surprised that most people responded they mostly use email. Most people said they did not text much.
Now, I know that there is a place for all these communication vehicles, but in my opinion personal contact is the best. Interestingly enough, no one mentioned Facebook or LinkedIn. I tell my employees to call first and if you don’t reach them, send an email because emails can be misunderstood as you don’t have a chance to add texture and nuance. I especially don’t want my employees to lose personal contact.
There are however exceptions to this where the client wants to be contacted only by email but I don’t think most people want to do business this way. It does seem that people in the tech industry seem to prefer email, though. Maybe I am too old fashioned...
Scott Hauge
President
Small Business California
2311 Taraval Street
San Francisco, CA 94116
shauge@cal-insure.com
415-680-2188
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